Matte
Carda Hoop Earrings
Material: 14K Gold Plated
Hypoallergenic (Nickel Free)
Size: H: 18 mm W: 7 mm
Care: proper care is required. As much as soaps, hand sanitizers and cleaning fluids may claim to be gentle, they can and will damage your jewelry over time with tarnishing. We recommend avoiding water and removing before shower, swim or sweat. Avoid chemicals. Note: tarnishing may also be caused by the skin’s natural pH level.
Store your jewelry in a dry place.
Product information
SHIPPING
ROCESSING TIMES | Our processing times are as follows:
$9.85 Economy Shipping: 5-8 business day processing/5-10 business day delivery time (9-16 business days total)
$13.95 Standard Shipping: 3-4 business day processing/2-7 business day delivery time (5-11 business days total)
$19.95 Express Shipping: If purchased before 1:00 PM CT, order shipped within 1-2 business days/2 day delivery (3-4 business days total)
We offer free economy shipping on all U.S. orders over $75 (after discounts are applied). Shipping fees and taxes do not count toward the order total.
EXCHANGE POLICY
We want you to be fully satisfied with your Matte purchase! If, for any reason, you’re not happy, you may exchange eligible items by mail within 7 days of delivery.
Eligibility for Exchange
MATTE does not offer returns or refunds—only exchanges.
To be eligible for an exchange, items must be in the same condition as received: unworn or unused, with tags attached, and in the original packaging, along with the receipt or proof of purchase.
How to Start an Exchange
To initiate an exchange, please contact us at team.matte.shop@gmail.com within 7 days of receiving your order. Once your request is approved, we’ll provide a return shipping label and instructions on sending back your item.
Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at team.matte.shop@gmail.com, and we will resolve the issue as quickly as possible.
Exceptions / Non-Exchangeable Items
For hygiene and customization reasons, certain items cannot be exchanged:
• Earrings: We do not accept exchanges once they have been tried on.
• Customized Items: Items that have been personalized, including engravings, are non-exchangeable.
• Sale Items: Items purchased on promotion or clearance are final sale and cannot be exchanged.
• Special Orders: Exclusive designs ordered specifically for a customer cannot be exchanged.
Gift cards are also non-exchangeable.
For any questions, feel free to reach out to team.matte.shop@gmail.com
Clothing Care:
- Hand wash with cold water.
- Do not iron directly over prints, embroidery, or foil appliqués-use a pressing cloth.
- Air dry or tumble dry on low heat to preserve fabric quality.
- Do not dry clean unless specified on the label.
Jewelry Care:
- Proper care is required; avoid chemicals. As much as soaps, hand sanitizers, and cleaning fluids may claim to be gentle, they can damage your jewelry over time.
- We recommend avoiding water and removing the item before showering, swimming, or sweating.
- Note that the skin’s natural pH level may also cause tarnishing.
- Store your jewelry in a dry place.
- Please note that the item's color may vary slightly from the image due to lighting conditions and your device's screen settings.
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.