EXCHANGE POLICY
We want you to be fully satisfied with your Matte purchase! If, for any reason, you’re not happy, you may exchange eligible items by mail within 7 days of delivery.
Eligibility for Exchange
MATTE does not offer returns or refunds—only exchanges.
To be eligible for an exchange, items must be in the same condition as received: unworn or unused, with tags attached, and in the original packaging, along with the receipt or proof of purchase.
How to Start an Exchange
To initiate an exchange, please contact us at team.matte.shop@gmail.com within 7 days of receiving your order. Once your request is approved, we’ll provide a return shipping label and instructions on sending back your item.
Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at team.matte.shop@gmail.com, and we will resolve the issue as quickly as possible.
Exceptions / Non-Exchangeable Items
For hygiene and customization reasons, certain items cannot be exchanged:
• Earrings: We do not accept exchanges once they have been tried on.
• Customized Items: Items that have been personalized, including engravings, are non-exchangeable.
• Sale Items: Items purchased on promotion or clearance are final sale and cannot be exchanged.
• Special Orders: Exclusive designs ordered specifically for a customer cannot be exchanged.
Gift cards are also non-exchangeable.
For any questions, feel free to reach out to team.matte.shop@gmail.com