Contact information
Need to Get in Touch?
Our Customer Experience Team is here to help! You can reach us by any of the following methods:
📧 Email
Contact us at shopmatteusa@gmail.com — we typically respond within 1–2 business days.
💬 Live Chat
We offer live chat directly on our website during business hours. We can’t wait to speak with you in real time!
📞 Phone
Call us at (210) 415-8158.
While we don’t offer live phone support, you can leave us a voicemail with your order number and how we can help, and we’ll get back to you as soon as possible.
📱 Social Media
We actively monitor our Facebook, Instagram, and TikTok accounts — feel free to comment or send us a DM anytime.